Refund policy
DAMAGED OR INACCURATE ITEMS
If you believe you have received a damaged or wrong item, please email info@mycrystalapothecary.com with your order number and a photograph of the item you received. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed. Please note that our product must be returned back to its original condition. If the correct item is no longer in stock, we will inform you when the stock will be replenished, or issue you a refund instead.
REFUNDS
Unfortunately, due to the nature of our products, we are not able to accept refunds for items shipped. However, if you are not satisfied with your purchase, please contact us and we will do our best to find a solution with you.
Unfortunately, due to the nature of our products, we are not able to accept refunds for items shipped. However, if you are not satisfied with your purchase, please contact us and we will do our best to find a solution with you.